Quick Privacy Summary
ZadBox respects your privacy and collects only the minimum data required to operate our platform.
- We collect only necessary information to provide our services.
- Your location is used only to display nearby partner stores.
- We do not sell or rent personal data to third parties.
- ZadBox does not collect or process payment information.
- Your information is shared only with the partner store fulfilling your order.
- You may request deletion of your account and personal data at any time.
1. Introduction
Perfecto Leaders for Information Technology LLC, operating under the brand "ZadBox", is committed to protecting the privacy, confidentiality, and security of all users and partners interacting with our platform.
This Privacy Policy explains how we collect, use, store, and protect personal and business information when you use:
- The ZadBox Customer Mobile Application
- The ZadBox Partner (Merchant) Application
- The ZadBox Website
ZadBox is a Limited Liability Company registered in the Sultanate of Oman under Commercial Registry No. 1611176.
By accessing or using ZadBox services, you agree to the practices described in this Privacy Policy.
2. Our Privacy Principles
- Data Minimization: We collect only the information necessary to operate our services.
- Purpose Limitation: Data is used solely for clearly defined operational purposes.
- Security by Design: Our systems are designed with modern security protections.
- No Data Brokerage: We do not sell or trade personal data.
- Transparency: Users and partners can clearly understand how their data is used.
3. Information We Collect
The information collected depends on how you interact with the ZadBox platform as a customer, partner business, or website visitor.
4. Customer Data Collection
- Personal Information: Full name, email address, and mobile number required for account creation and communication.
- Location Data: Device GPS location used to display nearby stores and available boxes.
- Order Data: Reservation details, order history, and pickup confirmations.
- Unique Identifiers: Internal user IDs used to manage accounts and orders.
- Usage Data: Technical usage data used to improve platform functionality.
5. Partner (Merchant) Data Collection
Restaurants, bakeries, and stores using the ZadBox Partner App may provide the following information:
- Business Information: Store name, contact details, and branch locations.
- Legal Documentation: Commercial registration certificates, trade licenses, and regulatory documentation used strictly for verification and compliance.
- Staff Information: Authorized staff member names and contact numbers for order management.
- Store Location: GPS coordinates used to display stores on the platform map.
- Order Management Data: Order status tracking from reservation to pickup.
6. Website Data Collection
When visiting the ZadBox website, certain technical information may be automatically collected such as IP address, browser type, device type, operating system, pages visited, and visit duration.
7. Payment Information
ZadBox currently operates under a Reserve & Pay at Pickup model.
Customers reserve food boxes through the platform and complete payment directly at the partner store during pickup.
ZadBox therefore does not collect, process, or store any payment information including credit card details, debit card numbers, Apple Pay, Google Pay, or banking data.
8. How We Use Your Information
- Creating and managing user and partner accounts
- Connecting customers with nearby partner stores
- Processing reservations and pickups
- Sending service notifications and updates
- Improving platform performance and reliability
- Providing customer and partner support
9. Data Sharing
ZadBox does not sell personal or business data.
Information may be shared only in the following cases:
- Order Fulfillment: Limited data shared between customers and partner stores to complete an order.
- Infrastructure Providers: Trusted service providers used for cloud hosting or system operations.
- Legal Requirements: When required by law or regulatory authorities in the Sultanate of Oman.
10. Data Retention
User data is retained only as long as necessary to provide services and comply with legal obligations.
If a user deletes their account, the account will be deactivated immediately and personal data may be retained for up to 30 days for security and fraud prevention before permanent deletion.
11. Data Security
ZadBox applies industry-standard technical and organizational security measures including encrypted communication, secure authentication systems, and controlled infrastructure access.
However, no system of electronic transmission over the internet can guarantee absolute security.
12. Cookies
The ZadBox website may use cookies to remember preferences, analyze website usage, and improve user experience. Users may disable cookies through browser settings.
13. User Rights
Users have the right to access, update, or delete their personal data and opt out of marketing communications at any time.
14. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be published on our website and within the ZadBox applications.
15. Applicable Law & Jurisdiction
This Privacy Policy is governed by the laws of the Sultanate of Oman. Any disputes shall fall under the jurisdiction of the courts of Muscat.
16. Contact Us
If you have any questions regarding this Privacy Policy, please contact us at: support@zadbox.app
